Peer Support Line
The phone line is an extension of the Centre’s daytime personal support services, and allows students to access support outside of regular work hours. The benefit of a phone line is that it allows students to maintain a physical distance from the volunteer they are confiding in, which may be more comfortable for some students. Additionally, a phone line allows students to maintain complete anonymity if they so desire. The Peer Support Phone Line provides help and information to students facing everything from homesickness and academic stress to a wide variety of personal circumstances such as abuse, sexual identity confusion, family dynamics, and crisis situations. Referrals to other relevant services also will be made if so desired. The phone line is staffed by certified volunteers with extensive training from the Distress Centre of Ottawa and Region in active listening, call management, crisis intervention, suicide intervention, and limits and boundaries.
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