Helping Ontario's colleges and universities enhance capacity to support student mental health and well-being

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An Integrated Approach to Responding to Students in Distress

This framework was created at Carleton University for counselors who come into contact with students in distress. The protocols listed in the framework support our community in its effort to provide students with a safe and supportive environment in which to learn. These policies and protocols comprise a set of guidelines to help ensure that students in distress receive prompt, responsive and appropriate help and that those who support them can do so with confidence. The following policies and protocols are outlined in the Framework.

  • Identifying and responding to students in distress
  • Communication and documentation
  • New service policy for non-registered “students”


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