#QIOnTheFly Web Meeting #3: Using Perception of Care Indicators for Rapid Improvement Cycles- The How-to Sequel!

Objectives:
• Examine « what » client/tenant perception of care feedback could help you understand if you’re meeting your current service delivery goals.
• Learn more about collecting and interpreting responses to key OPOC questions using a new scoring tool designed for rapid PDSA cycles
• Understand how you can tell the data story from the feedback you collect