Episode 11 – Quality Improvement 101 with Ash Koster and Laura Daly-Trottier

In this episode, Ash Koster and Laura Daly-Trottier from the Excellence through Quality Improvement Project (E-QIP) share key quality improvement (QI) concepts, an overview of the CICMH QI Knowledge College and how QI can lead to change on post-secondary campuses.

Listen to Episode 11:

About Ash Koster

E-QIP Program Manager
Ash joined the E-QIP team in December 2017 as Program Coordinator where she provided administrative and operational support to the team as well as social media engagement and knowledge exchange activities. In June 2019, Ash transitioned roles to Program Manager where she provides project management, operations and program planning support to the directors and team. As Program Manager, Ash is also primarily responsible for work plan development, knowledge exchange activities including newsletter and resource development, website maintenance, financial management, risk management and reporting. She also serves as conference co-lead and is currently overseeing the development of a French version of E-QIP’s online Foundations to QI (IDEAS) course. Ash has a keen interest in Quality improvement (QI) and is excited to see the increased focus on quality improvement and the use of data to improve outcomes for individuals accessing community mental health services as well as their families, caregivers and service providers.

Ash graduated from the University of Guelph with an honours degree in psychology and holds a certificate in human resources management from George Brown College as well as a Certified Associate in Project Management (CAPM) certification from the Project Management Institute (PMI.) Ash lives in Mimico with her wife and two dogs, Kevin and Homer. In her free time she enjoys cooking and spending time outdoors.

About Laura Daly-Trottier

QI and Data Coach
Laura Daly-Trottier is a QI and Data Coach with the Excellence through Quality Improvement Project (E-QIP), delivering coaching on QI methods, QI planning and data literacy since 2016 and brings over 20 years’ experience in the community Mental Health and Addiction sector. Laura is Certified Lean Six Sigma Green Belt (CLSSGB), extensive experience using the Model for Improvement (MFI), Experience Based Design (EBD) and has an interest in supporting organizations to use data to improve outcomes for their clients, families and caregivers. Laura lives in the gateway city, North Bay and when she is not providing coaching support, enjoys the outdoors and time spent with her family.

For further information you can visit the following websites:


Browse Podcasts