The Best Practices in Canadian Higher Ed has developed a guide to support post-secondary Health & Wellness and Counselling Centres in their transition to providing remote health and wellbeing services to students.

Transitioning to Remote Health and Wellness Services in Post-Secondary Settings: A Case Study Approach is intended for health and mental health clinicians, healthcare administrators, and other stakeholders considering transitioning their services from more traditional models of in-person care in the context of the COVID-19 pandemic.

The guide provides an overview of the implementation process to delivering remote services undertaken by Health & Wellness/Counselling Clinics at five universities and reports on their service delivery models, virtual platforms, metrics, implementation challenges, lessons learned and recommendations.  A follow-up on how these universities manage their re-start/recovery phases will be posted in the Fall.

The participating universities include:

Dalhousie University

McGill University

Queen’s University

University of British Columbia

University of Toronto

External Resources

Programs, practices and resources to help Ontario's post-secondary institutions enhance their capacity to support student mental health and well-being.

CICMH Dialogue to Action - Virtual Conference - Register Now

November 12, 2025 • 8:00 am - 5:00 pm

2025 CICMH Virtual Conference

The Centre for Innovation in Campus Mental Health’s (CICMH) Annual Conference is an opportunity for...