Here you can find a list of available trainings that can support faculty, staff and students who are part of a whole-campus approach to mental health crisis response.

The Okanagan Charter

View Okanagan Charter Webinar from CICMH
The Okanagan Charter

Example of Coordination of Care

Referral Facilitation from KGH to
Queen’s University, St. Lawrence College, Royal Military College
Updated January 17, 2020
To coordinate care for a patient who is also a student, please request their permission to send psychiatry reports and/or discharge summary. Please indicate student’s expectation of follow-up if not specified in discharge summary. We will reach out to student to offer follow-up care if it requested. Please let student to know to expect to hear from us within a week. Please feel free to contact us to inquire about wait times for appointments.

Queen’s UniversitySt. Lawrence CollegeRoyal Military College
Main contact person
(M-F, daytime)
Clinical Social Worker / Intake Triage Consultant
613-533-6000 x 78374
Student Wellness & Accessibility – Kingston
613-544-5400 ext 5504
Confidential voice mail
Registered Nurse
613-541-5010 x 6694
Secondary contact personRegistered nurse /
Integrated Care Manager
613-533-6000 x 79121
Registered Nurse
613-541-5010 x 8733
Fax number to send over psychiatry report and/or discharge summary613-533-6740Secure fax
Please note the RMC student MUST be seen at the clinic the next business day at 07:00 for follow-up
After hours contact to coordinate discharge for students in residence (with student consent)Psychologist
Campus Security
613-544-5400 ext 5555

Residence Desk (Kingston)
613-544-5400 ext 4999

Duty Health Services Officer (24/7/365)
Hours of OperationMon-Thurs 9am to 7pm,
Friday 9am to 5pm
(Sept to April)

Summer hours 8:30am – 4:30pm
*campus closed for December holiday break*

Mon – Fri 8am to 5pm
*Campus closed for December Holiday Break
Mon – Fri 7am to 4pm

Anticipate summer hours
7:30am to 4pm

*Clinic closed Dec 21 – Jan 5*

PsychiatryYes, internal physician referral requiredNot availableYes (and psychology/ social worker)
Additional Resource for studentsEMPOWER ME
(student crisis & counselling assistance program 24/7)

Sexual Violence Prevention & Response Coordinator
613-533-6330 (on campus 36330) Mon-Fri

Security & Emergency Services emergency line:
613- 533-6111

Students Rights & Responsibilities Officer – sexual assault support
(613) 544-5400 ext. 1434

Campus Health Centre
613-544-5400 ext 1136

Key Contact Resources Card
Community Resources:
AMHS Crisis Line for immediate support – 613-544-4229 OR direct them to present in person to the AMHS KFLA walk-in crisis service: Monday-Friday, 8:30am – 4pm – 552 Princess Street, Kingston (between Alfred and Frontenac)

Model – ThriveNYC

Thrive NYC is a systematic, public health approach to mental health currently being employed in New York City. This population-based mental health strategy attempts to be purposeful in its allotment of resources for mental health supports and services within the city in order to combat identified disparities and a lack of accountability. This strategy is attempting to improve the mental health of New Yorkers through six principles:

  • Fighting stigma in order to change the culture surrounding mental health
  • Investing in early intervention and prevention programs
  • Dismantling barriers to access to close treatment gaps
  • Partnering with communities to better understand them and amplify the work they do
  • Strategically utilize data gained from evaluating programming/services
  • Encouraging government to lead by pushing for policy-level changes with regards to mental health.

You can learn more about the program at or by listening to this episode of the New York City Bar Association’s podcast (timestamp 0:00 – 20:00)


CAHOOTS is a mobile crisis response model that originated in Eugene, Oregon and has been in place for over 30 years. This program is managed by a community mental health organization called the White Bird Clinic. Their mobile crisis model utilizes two person teams consisting of crisis workers partnered with a healthcare worker to respond to non-violent mental health-related crises. Through their partnership with local law enforcement, all non-violent calls placed to 911 or their local police non- emergency line are rerouted to the CAHOOTS program where they assess the call and then attend to the situation in order to provide treatment and or support to the person/person in crisis. This model has allowed Eugene to divert 17% of the police department’s calls to CAHOOTS (White Bird Clinic, 2020), lessening the number of unneeded interactions with law enforcement for those experiencing a mental health crisis. To learn more about the CAHOOTS model visit or listen to this episode of Vox’s “Today Explained” podcast.

CICMH Crisis Response Contact Sheet

Download Contact Sheet (PDF)

CMHA ONTARIO Police-Hospital Transition Framework and Toolkit

View Framework and Toolkittransition-framework/

Guide: PDF Version