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Section 4: Implementation Experiences

Any major changes to a service model may trigger varied reactions from the different stakeholders involved. As part of the change management process, it is essential to hear these voices, take into account the various perspectives and address potential concerns.

The following are examples of concerns, challenges and opportunities voiced by clients, service providers and administrators during the transition to Stepped Care. These testimonials are excerpts* from the publication by Peter Cornish et al. publication (2017). Meeting the needs of today’s college student: Reinventing services through stepped care 2.0. Psychological Services. 14(4), 428-442.)

*Copyright © 2019 by the American Psychological Association. Reproduced with permission.

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