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  • University Ombudsperson: neutral and confidential support for resolving academic, administrative, or conduct concerns.
  • Mental Health and Wellness Support Services: point of contact for students expressing stress, anxiety, depression or other mental health challenges.
  • Crisis Intervention Services: for students in acute distress or experiencing a crisis on or off campus (crisis team, services, call lines).

    For more information on how to move from a siloed departmental approach to mental health crisis response to a whole-campus approach, check out CICMH’s Mental Health Crisis Response on Campus Toolkit

  • Peer Support Programs: informal, non-clinical support provided by trained student peers, usually run through student unions and/or wellness offices.
  • Accessibility Services: for referring students who disclose learning, mental health, or physical disabilities and may need accommodations for coursework or conduct processes.
  • EDIAA Offices: support for students experiencing discrimination, racism, marginalization, or other equity-related barriers (for example, Human Rights, Indigenous Student Services, 2SLGBTQIA+ resources, Black Student Success Offices).
  • Sexual Violence Prevention Office: support for survivors and respondents involved in incidents of sexual violence.
  • Campus Security: provides safety and emergency response on campus, and assists with threats, violence, or urgent safety concerns involving students or staff.
  • Student Conduct Office and BIT: for reporting disruptive, concerning, or harmful student behaviour.
  • Culturally Specific Supports: Clubs, associations, and gathering spaces for students of colour, international students, and Indigenous students can provide culturally safe peer support, mentorship, and community connection (for example, African Student Association, Indigenous Elders on campus, Asian cultural clubs, 2SLGBTQIA+ student groups).

For more information, see CICMH’s infosheet – “Shifting Paradigms: Taking a Whole-Campus Approach to Move from Cultural Competency toward Cultural Safety in Supporting International Student Mental Health and Wellbeing.”

Campus Resources Contact Table

(For your institution to fill out and keep handy for referral and coordination.)

RESOURCE / SERVICE MAIN CONTACT PERSON & ROLE PHONE NUMBER EMAIL HOURS OF OPERATION ADDITIONAL NOTES
University
Ombudsperson
 
Mental Health and Wellness Support Services
Crisis Intervention Services
Accessibility
Services
 
EDIAA
Offices
 
Sexual Violence Prevention Office
Campus
Security
 
Student
Conduct
Office

Toolkits & Infosheets

Documentation to help campus staff and students with mental health issues.