Quality Improvement in student services: how to improve mental health care for post-secondary students

In this webinar, the “Excellence through Quality Improvement” (E-QIP) team will discuss the role of Quality Improvement (QI) methods and tools in mental health and addiction services and programs. Learn about the movement for QI in healthcare settings, the Model for Improvement and how applying QI tools have enhanced community-based mental health and addictions supports in Ontario such as reducing wait times and no-shows for counselling services. The webinar will conclude with reviewing some common quality issues impacting campus programs and participants will be encouraged to ask questions on how they may apply QI tools in their setting.

E-QIP is a provincial initiative aimed at improving motivation, capability and capacity for community mental health and addiction providers to use QI methods within their work. The team achieves this goal through QI coaching support, training and other educational/information sharing opportunities such as webinars, an online Community of Practice, and newsletters sharing the good QI work happening in the field.


Jenna Hitchcox, MScHQ, is the Program Manager for the Excellence through Quality Improvement Project or “E-QIP.” Through this role, she leads the delivery and development of the IDEAS Foundations to QI program for Ontario’s community mental health and addiction sector, manages E-QIP’s online Community of Practice and provides support to QI teams across the sector to share their QI work and improvement experiences.

Michael Dunn, MSc TITC-CT; Michael is the Director of Quality Improvement with CMHA, Ontario and co-lead for the Excellence through Quality Improvement Project (E-QIP) a province wide initiative aimed at building capacity for QI within the community mental health and addiction sector. With over 13 years experience in mental health and addictions care, Michael has held positions ranging from senior leadership and system planning to clinical service delivery. Michael is passionate about the ethical application of quality improvement as a means to strengthen our work with clients and families.

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