Building structured feedback mechanisms into your service or initiative sends students the message that you are interested in what they have to say and offers a transparent process for them to share their thoughts and feedback on the supports they receive. For example, always having an evaluation form available at the end of a mental health workshop, allowing time for students to complete evaluation forms and offering contact information for follow-up questions are all signs that you care about what students experience when they come to you, and that you want to always strive to better meet their needs.
Evaluations offer a process for listening and learning. And, acting on what you learn through service improvements also builds accountability. Evaluations can help you stay accountable to stated objectives or explain changes in service offerings. In turn, this allows you to build trust with others on your campus, funders, partners and most importantly, your student population.