1.3 What’s Your Evaluation Type? Section Summary

Case Example

The Student Health Centre at Fortumas College has a peer counselling service for students experiencing stress, depression or anxiety related to their post-secondary education experience. In addition to peer counselling, they also develop educational brochures on anxiety and depression. They want to evaluate how well their services and the brochures are working.

The student leader for the counselling service has produced a list of questions that are focused on both process and outcome related aspects of their services. Indicate which of the following questions are asking about process and which are asking about outcomes.

1. What does student feedback say about how happy they are with the peer counselling service?*
- PROCESS
- OUTCOME
2. Has the counselling service affected student’s levels of anxiety?*
- PROCESS
- OUTCOME
3. Have the brochures resulted in changing student’s understanding of anxiety or depression?*
- PROCESS
- OUTCOME
4. How effective are the brochure distribution methods to students?*
- PROCESS
- OUTCOME
5. Do the brochures appeal to students of different ethnic backgrounds, cultures, sexual orientation or gender?*
- PROCESS
- OUTCOME
6. Do students have a change in how they understand their coping skills and strengths as a result of services?*
- PROCESS
- OUTCOME
7. What happens for students the first time they experience a major stressor after receiving services?*
- PROCESS
- OUTCOME
8. Have the brochures resulted in reducing stigma associated with mental health on campus?*
- PROCESS
- OUTCOME
9. Were the brochures developed with input from students or service partners?*
- PROCESS
- OUTCOME
10. Have the services the program has been providing over the past three years contributed to healthy campus?*
- IMPACT
- OUTCOME
11. Has the introduction of same-day appointment for counseling services help reduce the waiting list?*
- IMPACT
- OUTCOME
12. Is there a relationship between access to in-campus counseling and social support services and student retention?*
- IMPACT
- OUTCOME
Optional: Send me a copy of my quiz results using the information below.
Note that this data will be saved in our system and used for statistical purposes only.
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